We can gladly mark any account as tax exempt! Just send us an email at taxexempt@thefloristsupplyshop.com with your Sales Tax Exemption Certificate and we will update your account accordingly once approved by our Accounting Department.

Absolutely! We understand the importance of catering to businesses of all sizes. For most of our best-selling products, a 10% discount will automatically be applied when you add 10 or more boxes of the same SKU to your shopping cart. However, if you don't see an automatic discount applied, simply reach out to one of our customer service representatives, and they will gladly provide you with a unique code!

Furthermore, for larger bulk purchases, we also provide special Less Than Truckload (LTL) pricing, which helps you save significantly on shipping costs. Reach out to us for more information on how we can accommodate your bulk orders and streamline your shipping expenses. 

It depends on where you are located and which shipping method is selected at checkout. Delivery details and tracking information will be provided via email.

Currently we only ship to the contiguous United States. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Our Customer Service Team is always happy to help! Contact us via our Live Chat feature, email us at hello@thefloristsupplyshop.com or call (786) 749-6793, so we can look into the issue for you. Please note we cannot process partial refunds for promo codes that were not successfully applied at checkout. Make sure to contact us and alert us of the issue before placing your order.

We use FedEx. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Returns will be customers' responsibility unless fault lies with The Florist Supply Shop. Damaged and/or defective products are replaced or credited at the discretion of the Customer Care Department. Credits will be applied to your account after receipt and evaluation of said merchandise.

Absolutely! We understand the importance of ensuring product quality. Simply reach out to us via email at hello@thefloristsupplyshop.com with the list of products you're interested in and your shipping address. We'll promptly send you an invoice for the nominal shipping charges. Once payment is received, we'll fulfill your sample order.
Please note, while we strive to offer samples for most products, there may be select items for which samples are not available. Additionally, to streamline shipping costs, samples are shipped via envelopes, which may result in folds for certain products like wraps and pot covers.

Absolutely! We understand that plans can change. You can cancel your order within 1 hour after placing it. However, after this initial window, we start processing your order promptly to ensure timely delivery. While we won't be able to stop the fulfillment process at that point, you still have the option to return the product once it's delivered. Your satisfaction is our priority, so if you need assistance with a cancellation or return, don't hesitate to reach out to our customer service team.

Returns will be customers' responsibility unless fault lies with The Florist Supply Shop. Damaged and/or defective products are replaced or credited at the discretion of the Customer Care Department. Credits will be applied to your account after receipt and evaluation of said merchandise.