We can gladly mark any account as tax exempt! Just send us an email at taxexempt@thefloristsupplyshop.com with your Sales Tax Exemption Certificate and we will update your account accordingly once approved by our Accounting Department.

Absolutely! We understand the importance of catering to businesses of all sizes. For most of our best-selling products, a 10% discount will automatically be applied when you add 10 or more boxes of the same SKU to your shopping cart. However, if you don't see an automatic discount applied, simply reach out to one of our customer service representatives, and they will gladly provide you with a unique code!

Furthermore, for larger bulk purchases, we also provide special Less Than Truckload (LTL) pricing, which helps you save significantly on shipping costs. Reach out to us for more information on how we can accommodate your bulk orders and streamline your shipping expenses.

It depends on where you are located and which shipping method is selected at checkout. Delivery details and tracking information will be provided via email.

Currently we only ship to the contiguous United States. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Our Customer Service Team is always happy to help! Contact us via our Live Chat feature, email us at hello@thefloristsupplyshop.com or call (786) 749-6793, so we can look into the issue for you. Please note we cannot process partial refunds for promo codes that were not successfully applied at checkout. Make sure to contact us and alert us of the issue before placing your order.

We use FedEx. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Returns will be customers' responsibility unless fault lies with The Florist Supply Shop. Damaged and/or defective products are replaced or credited at the discretion of the Customer Care Department. Credits will be applied to your account after receipt and evaluation of said merchandise.

Absolutely! We prioritize your satisfaction and understand the importance of ensuring product quality. You have two convenient options to request samples:

1. Request a Sample Order: Simply reach out to us via email at hello@thefloristsupplyshop.com with the list of products you're interested in and your shipping address. We'll promptly send you an invoice for the nominal shipping charges. Once payment is received, we'll fulfill your sample order.

2. Add Samples to Your TFSS Orders: Alternatively, you can now add samples to your TFSS orders free of charge! Just send us an email with the list of products you're interested in, and we'll seamlessly include the samples in your order. To ensure timely processing, we recommend contacting us either before or immediately after placing your order, giving us enough time to add these items to your order.

Please note, while we strive to offer samples for most products, there may be select items for which samples are not available. Additionally, to streamline shipping costs, samples are shipped via envelopes, which may result in folds for certain products like wraps and pot covers.

We understand that plans can change. While we will try our best to accommodate order cancellations, please note that since we strive to fulfill orders promptly to ensure timely delivery, cancellation may not be guaranteed once the fulfillment process has begun. However, you still have the option to return the product once it's delivered if needed. Your satisfaction is our priority, so if you require assistance with a cancellation or return, please don't hesitate to reach out to our customer service team.

Returns will be the responsibility of the customers unless the fault lies with The Florist Supply Shop. Damaged and/or defective products are replaced or credited at the discretion of the Customer Care Department. Credits will be applied to your account after receipt and evaluation of said merchandise.

We understand that sometimes a change of address is necessary. We will always do our best to accommodate your request. However, if we are unable to do so, we will need to cancel the original order and ask you to place a new order with the correct shipping address.

To request a change of address, please contact our customer service team at hello@thefloristsupplyshop.com, or call (786) 749-6793 as soon as possible with your order details.

Please note that there are also instances where it may not be possible to update the shipping address for an order that has already been processed or shipped. We appreciate your understanding and cooperation.