FAQ
We can gladly mark any account as tax exempt! Just send us an email at hello@thefloristsupplyshop.com with your Sales Tax Exemption Certificate and we will update your account accordingly once approved by our Accounting Department.
Please note this must be done before placing your order. We unfortunately cannot refund any taxes after placing an order.
Our Customer Service Team is always happy to help! Contact us via our Live Chat feature, email us at hello@thefloristsupplyshop.com or call (786) 749-6793, so we can look into the issue for you.
Please note we cannot process partial refunds for promo codes that were not successfully applied at checkout. Make sure to contact us and alert us of the issue before placing your order.
Currently we only ship to the contiguous United States. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are located and which shipping method is selected at checkout. Delivery details and tracking information will be provided via email.
We use FedEx. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.